We just recently upgraded from GP 2013 to GP 2015. I used to be able to hit the CTRL S to bring up the sale function on a return (Just like on an order) to run a credit card. Then I'd have to click on the magnifier glass next to the orig ID to bring up the matching token for the original sale so that I could return the money back to a credit card. Now it's saying I don't have system privileges. I've spoken to our IT who set up the privileges, and we're lost as to why it won't work. What do we need to do in order to allow this process to work in our system? Thanks.
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