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Lost on Modifying Word Templates... Suggestions

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Ok guys, 

Just when i thought there was light at the end of the tunnel, i became confused again. 

In Sales, we use a modified SOP Blank Invoice Form (that we edited in RW) to send out invoices. Now i'm wanting to start emailing invoices, and I've noticed that the email sent as a word template, not a Report Writer template.

So my questions are: 

How do i even start to edit word template forms? Do i go in RW?  


I haven't changed anything out of the box ( as far as i know ), what is the name of the form that it is currently trying to send in emails? I'm trying to figure this out so i can edit it. 

Thanks for helping out, I always appreciate the help i receive from you guys!


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