Long Story
Can you enter a RETURN in Sales Order and reference a specific RECEIPT Number in the Purchase Receipt table.
In other words, we have a item - a bath tub - that was purchased on PO # 1 - and GP assigned RECEIPT # 1 to that layer in the Purchase Receipts table.
We buy and sell the tub all the time but the timing of the purchase to the sale can and does vary greatly. Many times the items are 'drop shipped' onto the client site. The invoice for this transaction ( sales ) may not happen for a number of weeks due to the nature of the progress billing that they work under.
So, while my tub was on PO # 1 and Receipt # 1, it may be on SOP # 5. Mean while the same tub is purchased and receipted 4 more times, so that when GP goes to sell to the customer layer 1 is long gone and the only one open is layer 5. No problem, GP knows and works correctly.
Now for the tricky part.
When the Customer of the Tub decides there is a problem the want to return the Tub. No problem. We are understanding and we do a RETURN in SOP to put the item back into inventory ( with the knowledge that someone is going to do the Return to Vendor next )
Now the Purchasing Agent gets into the system and generates a Return to the Vendor and sends the Tub on its way.
Mean while, the people in the paperwork department get the CREDIT MEMO generated and sent out to my Accounts Payable person and she starts to enter the Credit.
The supplier knows that the Tub we are Returning was from PO # 1 and so issues a Credit Memo to apply to PO #1 and this is where the crap flows down hill to me.
When the AP person attempts to enter a RETURN specifically for PO # 1 and Receipt #1 GP states that there is no quantity available to return on that PO.
WOW - does my AP person flips - how is that possible, the VENDOR told me to Credit that PO so I have to Credit that PO.
Not possible says GP, even after we do a RETURN of the SOP transaction to put a TUB back into Inventory.
(See https://community.dynamics.com/gp/f/32/p/197377/508195#508195 for more details on this problem.)
Sure there is an item in the system to return, but it is attached to the wrong PO#
QUESTION
Is there a better way to Return?
Is there a way to Return to a Specific PO from SOP, when the SOP document is created long after the PO was created, sent out and received?