Hi.
I am new to GP Field Service. I`ve been unable to find an answer to my question:
¿Is there any chance to recover the history of changes of a particular client phone call request, CALL STATUS?
I mean, say at the beginning (client first phone call) this new report shows CALL STATUS is 'new'. That same day, a technician has been assigned and in the system we updated CALL STATUS to 'assigned'. And so on, the report the 'field/entry' 'CALL STATUS' changes every time a new action has been completed, and finally, the report is closed, hopefully the CALL STATUS changed to 'closed/success' or 'closed/cantsolve' or 'closed/clientrejectsproposal' (these are just examples.)
It would be good for me to know if there is a way to recover the history of changes of CALL STATUS, so to know -from beginning to end- how that particular status has evolved.
Please, I will appreciate any ideas, suggestions, tip, hints, clues?
Thanks in advance!
Roberto