We have an external app that creates orders and RMA's, however when an RMA is sent to GP via eConnect, it does not make the necessary GL entries.
The RMA looks good in GP, but when transferring inventory, it isn't found and requires manual inventory adjustments for every RMA. Is there a way the eConnect process can also trigger the required GL entries so the rest of the RMA / RTN process works correctly as if the RMA was actually created in GP?
Thanks,