My client is running GP 2013 R2 and as of today users can't open the Journal Entry Inquiry Window. When the user clicks on it, no window opens nor does anything appear at the bottom of the screen. The users access GP thru Citrix. I logged onto the server directly and logged into GP as sa and I can't open the window either.
I have had situations with note windows disappearing and had to adjust the dex.ini file but has anyone ever had this experience and have any ideas on how to help troubleshoot?
Thanks so much!!