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Overflow remittance details not printing using Mekorma checks - only first 12 lines on original check with top/bottom stubs

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We are experiencing an issue where the overflow remittance is not printing when there are more than 12 invoices on a payment.  I looked at the Mekorma User Guide and found the following information:

"NOTE If the Use Pre-Printed Check Stock option is checked, when you print a check containing more than 12 invoices, the separate remittance prints automatically. If you have less than 12 invoices, you must check the Separate Remittance option on the Print Mekorma MICR Payables Checks screen to get remittances to print."

This is where our problem occurs even though the settings on our setup are exactly as noted in the "Print Separate Remittances" section of the guide- we only see the first 12 invoices on the check stub, and no overflow is printed when there are more than 12 invoices.


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