I have a sales invoice that has been fully paid with partial credit memo and rest with a payment. When I do an inquiry on the invoice number, it shows a zero balance but when I run aging, the payment part does not show up making it a outstanding balance. After some digging, I found out that that the payment has a WORK status which could have prevented it from reflecting on aging.
I ran reconcile and checklinks which did not fix the problem. How do I move it from WORK status to OPEN status?
Thanks!!