Hi everyone,
I'm a little stuck on an issue here and would appreciate any insight.
One of our clients recently found an issue with their accounts. They were reviewing their AP account and it is off. It should be 0 or in the negative, but it is around $19,000.00 right now.
I went through the account and checked and it seems like a lot of the AP invoices that were posted are not appearing in the account, causing the imbalance.
I'm a little confused since they have posted the invoice and applied a payment to it. The payment Debited the account, but the invoice did not credit it.
I have checked for any batches that did not post, and for anything stuck in batch recovery. Any ideas on what to do next?
Thanks,
RM82