Situation
We have a situation where a customer has fully paid their invoice (via Credit Card) and then returned materials that generates Return doc and a Negative Cash Receipt.
Customer Invoice: 12/02/16 $1,334.35
Customer Payment: 12/05/16 $1,334.35
- Applied and all is good.
- then Customer returns materials and requests a REFUND to be entered on Credit Card
Customer Return: 1/30/17 $284.50
Negative Cash Receipt: 1/30/17 -$284.50
- Can not apply the Negative Cash Receipt to the Return
- Customer Trial Balance shows that there is ZERO balance - that is good.
- all transactions are processed and posted to the Bank for the Credit Card
Question
How do we now remove these two transactions from the Customer record so that when we generate Statements they do not appear. We have attempted many things, however there is nothing I can create to apply against the Negative Cash Receipt.
Historical Reference Thread:https://community.dynamics.com/gp/f/32/t/109345