word templates are blank when printing

using gp 2015 and office 2013.  finally have it emailing but problem with the templates.  when i modify the blank order template and look at it in word, all the fields are showing with xxxxxx  as expected. but when i email or print it all that shows is the number of items, the cost, and total sales.  all other fields are showing up blank.

i have the use modified report in alternate/modified reports checked for the form

when i try to add other fields just to be sure they are adding, no changes occur on the template

i'm sure it is a pretty basic answer but this program is not at all intuitive and the help menu is difficult also.

any guidance will be appreciated.

thanks