We are currently using the cashbook module to import receipts on sales documents from our bank statement. We have a fully managed warehouse agreement and so our sales documents are processed and issued offsite, and are then imported into GP via scribe.
We download a bank statement from the bank website and use an excel template to cleanse it and then expand out the values to match against invoice number and use the ERM Deposit import to bring them into the system.
When the users have expanded a remittance advice slip in order to bring in the individual transactions, they have also brought in a credit note that the customer threw into the mix. Which would normally be fine but as the ERM Deposit import process is purely for deposits, it creates a negative deposit. (ERM Deposit does highlight it as an error but they created the batch anyway)
As the negative deposit, and the credit note sit on the same side of the fence, it's not possible to apply one to the other, we have been advised to void the credit note and place a debit memo in its place, which isn't really ideal.
Can someone please advise on the best practice for us to apply a bank statement receipt against a Sales credit note, where the transactions are imported but not performed in GP?