Hi there, I'm wondering if I've uncovered a bug or if I'm just doing something incorrectly. Here's the scenario:
My customer uses the sales transaction entry window to process customer returns. In an effort to make the process easier, I've showed them how to use the "Create Return" feature. Until now this process has been working splendidly.
There are two or three customers set up that have many ship-to addresses and many of these ship to addresses have different ship to names. Here's an example:
Fabrikam is a GP customer. Fabrikam has two ship to addresses: Fabrikam HQ, and a customer of Fabrikam's called Contoso. In the Customer Address setup screen, the ship to address name field (shown below) says Fabrikam or Contoso, respectively. The Ship To Address Name appears on their business forms.
When we enter a return for Fabrikam using the "create return" feature against an invoice that was shipped to the CONTOSO address, the ship to address on the return transaction screen says CONTOSO. I would expect "Contoso, Inc" to print on the return in the Ship To Address Name field, but it does not. Instead, the customer name prints. I've been able to determine that this is not a form issue by querying the database. In the database, the ShipToName field reflects what's printing on the form.
Right now the workaround is to change the ship-to address, save, then change it back to what it should be and save again. This forces the ShipToName field in the database to update, and the form then prints correctly. Is there a way to make the ShipToName field to show up correctly without this workaround?