HI GP Experts!
I'm an IT Support Engineer helping one of our end users with GP.. The issue she has is when she prints a crystal report from within GP it takes 10-15 seconds before a print screen comes up...
I have rebooted her pc, I've actually had the owner of our GP server reboot the server.. Still same issue. As she prints 20-30 of these reports a day 10-15 secs waiting for the print screen to come up takes it's toll..
While logged into GP, she navigates to SO Traveler, enters the SO number, then presses print button.. This is where it just sits for 10-15 seconds and then a print sceen comes up that allows printing.
The printer is a network printer that is usually attached to a network print spooler but i have installed the printer locally and bypassed the print spooler server to take that part out of the equation.
Does anyone have any possible thoughts on what could be causing this or what can be looked at?
Has anyone seen this before.
Whatever other information you might need from me please let me know!
Ray