We have a situation where we have to return item to vendor but we do not have a specific PO that we are trying to work with, and so I thought is to do a Return - with type INVENTORY
Problem is that the system says we need a RECEIPT number. OK, so we click on the RECEIPT Number and there is nothing shown. These items were purchased over the past 6 months and there are at least enough on hand to cover the return of the two defective units.
Until we choose Inventory w/ Credit or Return w/ Credit we do not get anything showing up on the Receipt Number window.
Inventory - select Replace Returned Goods and Invoice Expected for Returned Goods - enter ITEM and there are no Receipts available - but one is required
Type : Inventory with Credit - same selection - same result
Type : Return - select Replace Returned Goods - get Receipt Lines to show up
Type : Return w/ Credit - same selection - get Receipt Lines to show up - different ones than shown with Return only type.
My confusion is this:
That the heck is going on here. If I have a barrel full of 'stuff' and I have it in my warehouse and I pull out 1 of that 'stuff' and it is broken, I need to return to the vendor.
What I am seeing here is that GP is intent on my having to know or have a specific Purchase Order to match it up with - in my case that is not possible as I do not know 'stuff 1' from 'stuff 2' and would never know this.
Our thought on this would have been - hey, we have it in Inventory - so we use return type Inventory - nope, sorry you need to know where and when you bought it into the warehouse. Not going to happen.
Anyway, before I get myself kicked out of here - anyone any thoughts or can some one clarify for me why and how this is working.